Service Designer Thinker Strategist

About me

BACKGROUND

Grew up in a small town in Zeeuws-Vlaanderen, studied in Denmark and I worked in Germany and Sweden before moving back to The Netherlands.

Currently working as Head of Service Design at Emakina – EPAM, at their Amsterdam office. Here I’m building a Service Design capability since the summer of 2021, together with team of talented international Service Designers.

TOP QUALITIES

Action-oriented, Critical thinker, Passionate

EXPERTISE

Experiment Design  |  CX strategy  |  Service Design  |  User Research  |  UX Design

EDUCATION

2011 – 2013 | Graduated with Excellence / Cum Laude
Syddansk Universitet M.Sc., IT Product Design
2008 – 2011 | Technische Universiteit Eindhoven B.Sc., Industrial Design

TOOLS

In case you were ever wondering what tools a service designer works with the most in his or her day-to-day activities, I have shown an overview of the average usage per tool below.

Miro / Mural
% time 40%
Figma / Illustrator / Sketch
30%
Keynote / Powerpoint
20%
Photoshop & InDesign
10%

MY METHODS & SKILLS

Aside from tools, as service designer you don’t just sit behind a desk and your laptop. Instead, you often interact and engage with both customers, stakeholders and everyone else involved in the Design Thinking process. 


To do that – tools and methodology ar a means to an end. It is important to understand how and when to apply them for you to make impact and deliver ROI.

That said – I do want to give an overview of some of the Qualitative and Quantitative methods that are typically applied, as well as a few tools that are result of that.

Qualitative

Quantitative

Tools

Work modes