Being a service designer is not about sitting behind a desk with a set of tools. Much of the work happens through interaction: with customers, stakeholders, employees and the people involved in shaping the service.

Methods and tools are there to help structure that work. They are a means to an end, not the outcome itself.

What matters is knowing when to use them, how far to take them, and how to turn what you learn into decisions that create real impact and measurable value.