About me

MY BACKGROUND

My name is Roy Martens, living in Amsterdam – The Netherlands and since November 2013 working as Service Designer at Essense Service Design.

I love football, motorcycles and I’m always in for a good laugh with friends and colleagues.

TOP QUALITIES

Conceptual design, Design research & analysis, Service Design, User involvement, CX strategy and Workshop facilitation.

EDUCATIONAL BACKGROUND

2011 – 2013 | Graduated with Excellence / Cum Laude

Syddansk Universitet M.Sc., IT Product Design

2008 – 2011
 | Technische Universiteit Eindhoven B.Sc., Industrial Design

MY TOOLS

In case you were ever wondering what tools a service designer works with the most in his or her day-to-day activities, I have shown an overview of the average usage per tool below.

Illustrator
% time 50%
Google drive / MS Office
25%
Keynote / powerpoint
15%
Sketch / Photoshop / InDesign
10%

MY METHODS

Aside from tools, as Service Designer you don’t only sit behind a desk but often interact with both customers, stakeholders and everyone else involved in the Design Thinking process. 

Here I often use varies methods to get to the intended insights, e.g:

Qualitative

  • Workshop facilitation
  • Interviews & observations
  • Generative sessions (such as co-creation)

Quantitative

  • Online surveys
  • Google analytics
  • Business analytics (NPS, Churn, ROI, CTR, ...)

Other

  • Agile / Scrum
  • Prototyping
  • Sketching / Drawing the bigger picture