I aim to visualise complexity by analysing complex scenarios by the use of service design activities that focus on listening to both customers and stakeholders in order to create a holistic understanding of all related actors.
I communicate the derived insights visually to align all interactions and consequently deliver the customer’s story who goes through his optimal service experience.
To tell the story of the different interactions a customer has with a brand and its service, I use different tools and methodologies that are always tailored to the client’s context, challenge and ambition.
If I had to roughly divide 100% of the deliverables of my work, it will be close to the following:
Since November 2013 I have been working at Essense – Service Design. Here I have had the opportunity and pleasure to work with clients like:
Since October 2018 to today – I have had the pleasure to be part of Philips ambition to develop multiple direct-to-consumer subscription models.
I am happy to share that I was part of the team that recently realised the launch of the OneBlade Buy&Subscribe subscription in both US & Germany.
Aside from my work at Philips, in my role at Essense as SD practice lead,
I am responsible for defining our way of working from a Service Design standpoint, together with the tools & methodology that come with that.
Interested in some of my latest work? Feel free to view my portfolio.