Service Designer
Portfolio website
MY APPROACH
Visualising complexity
Listen
Create
Deliver
I aim to visualise complexity by analysing complex scenarios by the use of service design activities that focus on listening to both customers and stakeholders in order to create a holistic understanding of all related actors.
I communicate the derived insights visually to align all interactions and consequently deliver the customer’s story who goes through his optimal service experience.
MY DELIVERABLEs
Telling the story
To tell the story of the different interactions a customer has with a brand and its service, I use different tools and methodologies that are always tailored to the client’s context, challenge and ambition.
If I had to roughly divide 100% of the deliverables of my work, it will be close to the following:
MY CLIENTS
Work experience
Since November 2013 I have been working at Essense – Service Design. Here I have had the opportunity and pleasure to work with clients like:
Today
Since October 2018 to today – I have had the pleasure to be part of Philips ambition to develop multiple direct-to-consumer subscription models.
I am happy to share that I was part of the team that recently realised the launch of the OneBlade Buy&Subscribe subscription in both US & Germany.
Aside from my work at Philips, in my role at Essense as SD practice lead,
I am responsible for defining our way of working from a Service Design standpoint, together with the tools & methodology that come with that.
MY PORTFOLIO
Recent work
Interested in some of my latest work? Feel free to view my portfolio.
MY DETAILS