I analyse complex scenarios by the use of service design activities that focus on listening to both customers and stakeholders in order to create a holistic understanding of all related actors.
I communicate the derived insights visually to align all interactions and consequently deliver the customer’s story who goes through his optimal service experience.
To tell the story of the different interactions a customer has with a brand and its service, I use different tools and methodologies that are always tailored to the client’s context, challenge and ambition.
If I have to divide the focus of my work, it will be close to the following:
Since November 2013 I have been working at Essense – Service Design. Here I have had the opportunity and pleasure to work with clients like:
Interested in some of my latest work? Feel free to view my portfolio.