Service Designer

Portfolio website

MY APPROACH

Visualising complexity

Listen

Create

Deliver

I aim to visualise complexity by analysing complex scenarios by the use of service design activities that focus on listening to both customers and stakeholders in order to create a holistic understanding of all related actors.

I communicate the derived insights visually to align all interactions and consequently deliver the customer’s story who goes through his optimal service experience.

MY DELIVERABLEs

Telling the story

To tell the story of the different interactions a customer has with a brand and its service, I use different tools and methodologies that are always tailored to the client’s context, challenge and ambition. 

 

If I had to roughly divide 100% of the deliverables of my work, it will be close to the following:

Customer journey maps
% of my deliverables 30%
CX vision & strategic frameworks
25%
Omni-channel experience flows & service blueprints
25%
Roadmaps for agile execution
20%

MY CLIENTS

Work experience

Since November 2013 I have been working at Essense – Service Design. Here I have had the opportunity and pleasure to work with clients like:

Today

 Since October 2018 to today – I have had the pleasure to be part of Philips ambition to develop multiple direct-to-consumer subscription models.

I am happy to share that I was part of the team that recently realised the launch of the OneBlade Buy&Subscribe subscription in both US & Germany.

Aside from my work at Philips, in my role at Essense as SD practice lead,
I am responsible for defining our way of working from a Service Design standpoint, together with the tools & methodology that come with that.

MY PORTFOLIO

Recent work

Interested in some of my latest work? Feel free to view my portfolio.

MY DETAILS

Contact me