KLM Health Services – Website redesign

The goal of this project was to reduce over 10 separate websites to one.

To tackle this, we analysed the different websites by mapping out and clustering all content, allowing us to design a first concept proposal.

This proposal was then used as probe in co-creation sessions with both B2C and B2B customers that had used the individual websites.

These sessions proved their value in helping to formulate five design principles that later informed the design and iteration process on the delivered design templates.

View the result on www.klmhealthservices.nl.
The website is also available in English.

Visual design by: Joris Hoogendoorn
Involved clients for this project: KLM Health Services, Airport Medical Services, BuZa.

Vodafone SecureNet – Web app design

During this project two Design Research group sessions were held to collect consumer insights regarding habits, needs and concerns around mobile devices and safety, in a family context.

The main challenge was to enable parents to change their child’s settings without taking their devices, while also taking into account the different mobile contexts and according data connection (Mobile connection vs. Wi-Fi connection).

The qualitative insights from the group sessions led to development of SecureNet, a web application that integrates with and protects Vodafone’ customers against viruses, dangerous files and harmful websites, as well as offering them additional parental features if desired.

We did not only design the web application, but also the website promoting the service on securenet.vodafone.com

Visual design by: Joris Hoogendoorn
Involved client for this project: Vodafone Group

More info on: essense.eu/clients/vodafone/