PostNL UX design & Customer Journeys

We redesigned both the flow as well as the visual design of the PostNL Parcel Machine and the PostNL retail system.

Other PostNL confidential projects I have worked on, include:

  • Highlevel As Is and To Be customer journeys for: Customers (senders and receivers) and Small businesses
  • Concept scenarios for new retail experiences and new delivery options
  • Complete redesign of the delivery app
  • Website wireframe of PostNL brand portal