KLM Health Services – Website redesign

Challenge
Combining 10 separate websites to one final website design, offering the same expected functionality and information for both consumers and businesses.

Time period| December, 2014
Client | KLM Health Services
Expertise |User Research & UX Design

Outcome
We worked with KLM Health Services to understand and map the needs of both consumers and businesses. Consumer insights were retrieved by conducting interviews in-context at different KLM HS clinics. While business insights were given in focus groups, representing different websites and according branches.

Five design principles were formulated that later informed the design and iteration process on the delivered design templates.

The final design is now, almost 4 years later – still going strong and mainly used to get travel related advise for business of leisure trips.

View the result on www.klmhealthservices.nl.
The website is also available in English.

Involved clients for this project: KLM Health Services, Airport Medical Services, BuZa.

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