Journey and UX Design for PostNL


UX Design of terminal (left) and Parcelmachine (right)

Ongoing challenge in supporting PostNL with achieving a digital transformation of consumer postal services from retail to online. From mapping out the entire customer experience to UX design delivery for web, mobile and retail.

Time period | Ongoing
Client | PostNL
Expertise | Service Design, User Research & UX Design

We redesigned both the flow as well as the visual design of the PostNL Parcel Machine and the PostNL retail system.

Other PostNL confidential projects I have worked on, include:

  • Highlevel As Is and To Be customer journeys for: Customers (senders and receivers) and Small businesses
  • Concept scenarios for new retail experiences and new delivery options
  • Complete redesign of the delivery app (PostNL bezorger)