Ongoing challenge in supporting PostNL with achieving a digital transformation of consumer postal services from retail to online. From mapping out the entire customer experience to UX design delivery for web, mobile and retail.
Time period | Ongoing
Client | PostNL
Expertise | Service Design, User Research & UX Design
We redesigned both the flow as well as the visual design of the PostNL Parcel Machine and the PostNL retail system.
Other PostNL confidential projects I have worked on, include:
- Highlevel As Is and To Be customer journeys for: Customers (senders and receivers) and Small businesses
- Concept scenarios for new retail experiences and new delivery options
- Complete redesign of the delivery app (PostNL bezorger)