Digital Service for PublishOne

Final design PublishOne Challenge Designing an integral digital service for publishing, while offering simplicity to authors and structuring complexity to editors and publishers. Time period| January, 2017 – February, 2018 Client | PublishOne Expertise | Service Design, User Research & UX Design Outcome We worked with PublishOne to understand and map the needs and tasks […]

CX vision for Schiphol Airport

  Challenge Defining and developing a customer experience vision for all touch-points of the entire passenger journey across digital and physical channels for Dutch leisure travellers. Time period | July, 2017 – January, 2018 Client | Schiphol Airport / Royal Schiphol Group Expertise | Service Design & User Research Outcome We worked closely with the Consumer […]

CXX strategy across opcos for Vodafone

  Challenge Improving and aligning the Vodafone customer experience, across all OPCO markets. Time period | January, 2016 – July, 2016 Client | Vodafone Group UK Expertise | Service Design & User Research Outcome We focused on both renewing customers as well as customers that could become ‘converged’ (combining mobile with home services). We facilitated […]

Journey and UX Design for PostNL

  Challenge Ongoing challenge in supporting PostNL with achieving a digital transformation of consumer postal services from retail to online. From mapping out the entire customer experience to UX design delivery for web, mobile and retail. Time period | Ongoing Client | PostNL Expertise | Service Design, User Research & UX Design Outcome We redesigned […]

Pick up and Play

Tangible interaction for Spotify

Challenge Understanding the role of the tangible qualities and the domestic setting in relation to current music experiences, and what implications this brings for designing for music and other media platforms. Time period | December, 2012 – June, 2013 Client | Spotify Expertise | Design Research Outcome A concept called “Pick Up and Play” – […]

Proposition research for Catawiki

  Challenge Defining and validating how Catawiki is being perceived by its customers and what USPs resonate most. Time period | January – March, 2016 Client | Catawiki Expertise | Stratgic Design & User Research Outcome We organised several workshops with both sellers and buyers that had been regularly using the online auction platform Catawiki. Although […]