This project was focused on spotting and developing commercial scenarios for the entire passenger journey at Schiphol Airport (Arrival & Departure).
To establish these scenarios we held multiple co-creation sessions, with Schiphol passengers, based on insights derived from in-depth analysis of existing research and in-context interviews and observations.
The scenarios accordingly formed the customer pillars as part of the customer experience vision and commercial strategy.
Involved client for this project: Schiphol Airport
Read more information on essense.eu.