VSHANAB – Customer journey design

For this project I was asked to visualise the 12 roles within VSHANAB, how they were all connected to each other, the (shared) problems they were facing with, and most of all, what they needed from an IT perspective to perform their job to their satisfaction.

One general journey was visualised displaying the overall process and UX issues, accordingly 12 individual visuals were created to display the specific role’s most important tasks, pain points and wishes on the one hand, while on the other (the back side of the visual), the IT requirements (e.g. which software they work with, who they report to and how, which devices they work with etc.).

Involved client for this project: VSHANAB